FAQs
Awkwardness gives me great comfort. I’ve never been cool, but I’ve felt cool. I’ve been in the cool place, but I wasn’t really cool – I was trying to pass for hip or cool.
What is the TOP-EX brand all about?
TOP-EX was born from my unmet need for outdoor hats that fit my XXXL head size. With 30 years of hat designing experience, I knew I could change this. Our mission, 'TOP-EX: the TOP choice for EXtra Large adventures'.
Why we can be the TOP choice for EXtra Large adventures?
①With 30 years of experience designing for top brands like Champion, The North Face and Levi’s, we meet and often exceed industry standards.
②We leverage our expertise to craft outdoor hats specifically for guys with larger head sizes (L, XL, 2XL, 3XL), addressing the needs of this underserved market.
What products do you offer?
As the TOP choice for EXtra Large adventures, we specialize in outdoor hats designed for every adventure and every size. Our products include: Beanies, Earflap Hats, Newsboy Caps, Sun Hats, Baseball Caps, Waterproof Hats, Wool Hats.
All our hats come in M, L, XL, XXL, and even XXXL sizes, ensuring a perfect fit for all head sizes. Whether you're hiking, fishing, skiing, or simply enjoying the outdoors, TOP-EX offers the perfect combination of style, comfort, and protection for your adventures.
What is your aftersales guarantee?
We stand behind the quality of our products. If for any reason you're not satisfied with your purchase, we offer a 30-day hassle-free return policy. Simply return the product in its original condition, and we'll provide you with a full refund or exchange.
In addition, we offer 1-year warranty for manufacturing defects on all products.
How do I contact customer service for support?
If you have any inquiries or require support, feel free to contact us via:
Email: top-ex@hattershub.com
Live Chat: Available on our website for instant assistance.
Are your products available for international shipping?
Yes, we offer international shipping to many countries worldwide. Shipping fees and times may vary depending on the destination. Please visit the Shipping Policy page for more details.
